Video Playback Resources
Are you curious about the functionality of our video player? We have a lot of cool features, so head on over to www.hdpiano.com/resources to learn more about closed caption chords, looping, speed controls, sustain, and more.
If you're experiencing an issue with the video player, try the following:
The best way to ensure you’re able to access all of our videos is to first login at hdpiano.com/login.
Once you click on a song, the free 'Part 1,' video will load first. To watch the members-only videos for the remaining parts, choose one of the 'Part 2, 3, etc.' sections. If that’s not working for you now, try the following to verify your access:
- Clear your cookies/cache or log in via a private browsing window
- Go to hdpiano.com/my-account to confirm that your payment went through and that there aren't any "red" messages
- Try accessing on a different browser
- Try accessing on a different device (phone, tablet, computer)
If none of this helps, please follow up with us to provide details. We'll figure this out!